Privacy Policy – EXPERT3D SL
Data Controller
In compliance with the provisions of Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights, we inform you that the data controller is:
- Controller: EXPERT3D SL
- CIF (Tax ID): B21837208
- Address: 46011, Valencia, Calle Francesc Baldomar, 61 bajo
- Telephone: +34 960 730 860
- Contact email: [email protected]
- Direct contact method: Email and website forms.
Types of Data Processed
Within the framework of providing services and selling products, EXPERT3D SL collects and processes the following categories of personal data:
- Identification data: First name, surname, ID/VAT number (required for invoicing).
- Contact data: Postal address (shipping and billing), email address, telephone number.
- Economic and transactional data: Order and purchase history. Note: Full payment card details are not stored on our servers; they are managed securely by payment gateways.
- Browsing data: IP address, approximate location, device type, and data collected through cookies (see Cookie Policy).
Purpose of Processing
Personal data collected through this website will be used for the following purposes:
- Managing inquiries, requests, and communications from users.
- Processing orders, payments, invoicing, and product shipments.
- Managing the commercial relationship with the customer.
- Sending commercial communications related to our products and services, provided the user has given express consent.
- Complying with applicable legal obligations.
Legal Basis
The processing of data is based on:
- The consent of the user.
- The execution of a sales contract.
- Compliance with legal obligations.
Data Retention
Personal data will be kept for as long as the commercial relationship with the user is maintained or until deletion is requested.
Once the relationship ends or cancellation is requested, data will not be deleted immediately. Instead, it will remain blocked (available only to Judges and Courts, the Public Prosecutor, or competent Public Administrations) during the legal limitation periods to address potential liabilities.
Specific retention periods are:
- 4 years: For tax and fiscal data (according to the General Tax Law).
- 6 years: For accounting books, invoices, and commercial documentation (according to Art. 30 of the Commercial Code).
- 5 years: For personal actions without a special term (according to Art. 1964 of the Civil Code).
Once these periods have elapsed, data will be deleted in a secure and irreversible manner.
Recipients
Personal data may be communicated to third parties only when necessary for the correct provision of the service. Specifically, it will be shared with:
- Transport and courier companies: For logistics management and order delivery. We primarily work with GLS, Correos, and FedEx.
- Payment gateways and banking entities: For managing payments and refunds (Visa/Mastercard, Bizum, or bank transfer).
- Technology service providers: Hosting, website maintenance, and email services.
- Marketing and analytics tool providers: Such as Google Analytics (for usage statistics).
- Tax and accounting consultancy: For compliance with tax and invoicing obligations.
Under no circumstances will personal data be sold to third parties.
International Data Transfers
As a general rule, personal data is processed within the European Economic Area (EEA). However, to carry out certain tasks necessary for the provision of the service (such as web analytics, hosting, advertising, or email marketing), we may use service providers located outside the EEA, primarily in the United States.
EXPERT3D SL guarantees that such international transfers are carried out in compliance with the appropriate safeguards established by data protection regulations (GDPR). Specifically, we ensure that providers offer a level of protection comparable to that of the European Union, either through their adherence to the EU-U.S. Data Privacy Framework or by signing the Standard Contractual Clauses (SCC) approved by the European Commission.
User Rights
The user may exercise the following rights at any time:
- Access
- Rectification
- Erasure (Deletion)
- Objection
- Restriction of processing
- Data portability
To exercise these rights, a request must be sent to the email [email protected], accompanied by a document proving identity (ID card/Passport). EXPERT3D SL will respond to your request within a maximum period of one month.
Additionally, the user has the right to file a complaint with the Spanish Data Protection Agency (AEPD) if they believe that the processing of their data does not comply with current regulations.
Minors
The services offered by EXPERT3D SL and this website are intended for persons over 18 years of age with the legal capacity to enter into contracts.
We do not knowingly collect or process personal data from minors under 14 years of age. If EXPERT3D SL detects that data from a minor has been collected without the authorisation of their parents or legal guardians, we will proceed to delete such information immediately. If a user becomes aware that a minor has provided us with personal data, please inform us via email at [email protected].
Data Security
EXPERT3D SL adopts the necessary technical and organisational measures to guarantee the security of personal data and prevent its alteration, loss, unauthorised processing, or access. The website uses an encrypted connection via an SSL certificate.
Use of Cookies
This website uses technical, analytical, and personalisation cookies to improve the user experience and optimise site performance. For more information, users can consult our Cookie Policy.
Links to External Sites
This website may contain links to other websites. EXPERT3D SL is not responsible for the content or privacy policies of these external sites, which operate independently.
Social Media Presence
EXPERT3D SL may have profiles on major social networks (such as Facebook, Instagram, LinkedIn, etc.).
The data processing carried out with people who become followers on EXPERT3D SL's official social media pages will be governed by this section, as well as by the terms of use, privacy policies, and access regulations belonging to the relevant social network in each case and previously accepted by the user.
EXPERT3D SL will process your data for the purposes of correctly managing its presence on the social network, informing you of activities, products, or services, as well as for any other purpose permitted by social network regulations. We will not extract personal data from social profiles to integrate it into our management systems unless the user's express consent is obtained specifically for that purpose.
Embedded Content
Articles on this site may include embedded content from other websites such as videos, images, or articles. Such content behaves exactly as if the user had visited the other website directly, and may collect data, use cookies, and implement third-party tracking.
Modifications to the Privacy Policy
EXPERT3D SL reserves the right to modify this Privacy Policy to adapt it to legislative developments or changes in the website's activity. Any modification will be duly published on this same page.
Last updated: 11 February 2026.